Refund and Returns

We want you happy with every purchase. Our Refund and Returns Policy is straightforward: if the product arrives damaged, wrong, or not as described, we’ll replace it or refund your money. No long forms, no arguing.

Key Points – What You Can Return

• Damaged in transit – broken screen, cracked casing, or physical damage caused by shipping.
• Wrong item delivered – different model, color, or product than what you ordered.
• Not as described – product doesn’t match the listed specifications or features.
• Dead on arrival – device won’t power on or function despite following setup instructions.
• Return window: 7 days from delivery date.
• Replacement or refund processed within 7 working days after inspection.

How to Request a Return – 4 Simple Steps

1. Contact us within 7 days of receiving your order. Call or WhatsApp +92300-6668448, or email contact@salenow.pk with your order number and photo/video evidence of the issue.

2. We verify the issue via WhatsApp. You may need to share a short video showing the defect. This helps us approve the return quickly.

3. We arrange pickup from your address using our courier partner. You don’t pay for return shipping. Pack the item in its original box with all accessories.

4. We inspect and resolve. Once the item reaches our Lahore warehouse, we check it within 48 hours. If approved, we send a replacement or process a refund to your bank account or JazzCash within 7 working days.

Refund Options – Choose What Works

• Full refund to bank account – We transfer the exact amount you paid, including delivery charges if the return was our fault.
• JazzCash or EasyPaisa refund – Fastest option, usually within 24 hours after approval.
• Replacement with same product – If stock available, we ship a new unit within 2-4 working days.
• Store credit – Get 110% of your purchase value as store credit for future orders.
• Note: Used items with no defect, changed mind, or products damaged by user (liquid spill, drop, misuse) are not eligible for return. Physical damage caused by customer voids warranty.

Frequently Asked Questions

Do I have to pay return shipping?
No. Salenow.pk covers return shipping for all valid return requests. Our courier partner will pick up the item from your doorstep free of charge.

What if I already paid via COD and want a refund?
After we approve the return, we ask for your bank account or JazzCash number. We transfer the full amount within 7 working days. No deductions.

Can I return a product after 7 days?
Only if it has a manufacturing defect covered under warranty. Our 1-year local warranty covers defects, not accidental damage. Contact support for warranty claims.

What if the wrong item was delivered?
Contact us immediately with a photo of the wrong item. We’ll send the correct product and pick up the wrong one at no cost to you. This is our mistake, so we fix it fast.

Trust Reinforcement

Salenow.pk has processed over 15,000 orders with a return rate below 2%. We believe returns should be rare, but when they happen, they should be painless. Our returns team answers within 2 hours during business days. Still unsure? Call us before ordering – we’ll help you choose the right product.

Shop without worry – Our return policy has your back.